COVID-19

Our top priority is to keep our community safe and healthy. We've been closely monitoring the recommendations and actions taken to help decrease the potential spread of the coronavirus (COVID-19) by the Centers for Disease Control and Prevention (CDC), the state of Texas, and the City of Bulverde.
 
Please know that cancellation and closure decisions do not come easily. The Board of Directors and the Association management team frequently communicate and carefully consider all options, including what the surrounding Federal and local government agencies recommend.
 
Amenity Closure Update
The health and safety of our residents are important. We recognize that resuming normal operations will need to be executed in phases to allow flexibility in resuming daily functions.
 
In an effort to resume normal business operations, the following is an update on openings/closures for Hidden Trails.
 
Management Office
The management office is open by appointment only. Click the RESIDENTS > Schedule An Appointment tab to make an appointment. For COVID-19 no-contact practices, welcome packets and key cards will be dropped off to homes with proper paperwork provided. 
 
Virtual Office Hours – Tuesdays and Thursdays 11am-12pm and 2pm-3pm.   
   Join Zoom Meeting on the scheduled days and times via the link below: 
 
   Enter the following info to join the virtual meeting:
   Meeting ID: 937 1257 9653
   Password: 918291
 
 
Pool
The pool is now open daily for use with limited hours and operating procedures. The capacity limit is 50%. Residents will continue the reservation procedures implemented to ensure the capacity limit is not exceeded. If quantities are not selected using the drop-down menu on the reservation website, access to the pool will not be granted.
 
Fitness Room
The fitness room will be open for use at the maximum capacity limit allowed of 50% with limited hours and operating procedures. This equates to 4 people at one time utilizing the fitness room. The fitness room will run on a reservation system weekdays only between the hours of 10 am - 3:30 pm. No weekends at this time.
 
The Community Room
The Community Room remains closed at this time.
 
Comal County Judge Sherman Krause signed an order on July 1, 2020 mandating all businesses to have a Safety Plan that requires the wearing of face coverings for employees and customers. Click here for more information. 
 
All amenities areas such as the Amenity Center, Fitness Center, Pool, and Parks are cleaned and sanitized on a weekly basis. The currently cleaning schedule is as follows:
 
POOL MAINTENANCE
MONDAY-WEDNESDAY-FRIDAY (WEEKLY)
*SKIMMING POOLS, CHEMICAL TESTS, CLEAN/BLOW POOL SURFACES, TRASH DISPOSAL
 
JANITORIAL SERVICE
TUESDAY-THURSDAY-SUNDAY (WEEKLY)
*INCLUDES PARKS, TRASH AND PET WASTE DISPOSAL, WIPING DOWN SURFACES, RESTROOMS, PLAY EQUIPMENT, POOL AREA TRASH AND RESTROOMS
 
POOL MONITORS
MONDAY-SUNDAY
*DISINFECT TOUCH SURFACES, CLEAN UP TRASH AND FOUND ITEMS IN BETWEEN EACH POOL SESSION
 
We're continuing to encourage residents to follow physical distancing recommendations and health and safety guidelines when out in the community, and common areas. As with all things in this uncertain time, any amenities you use or areas you visit, are at your own risk.
 
We thank everyone for your patience as we navigate through the re-opening plans with the utmost care and consideration.