FAQ

Here are answers to some of the most common questions we receive. If you have additional questions, please contact the Community Manager, Ryan Doane  rdoane@ccmcnet.com

Q: Who manages the HOA and what do they do?

Answer: The Hidden Trails Homeowners Association (HOA) is managed by CCMC, which oversees the daily operations and financials of the association. You can learn more about CCMC here!
 
The HOA team consists of two members, and their areas of supervision are:

Community Manager - Ryan Doane
rdoane@ccmcnet.com
210-419-1513
• Association financials & assessments
• Review of your exterior improvement requests
• Community Standards / Violations; reporting or updating on statuses of a letter you may have received
• Rules and regulations of the Association
• Maintenance issues in the amenity areas
• Association operations including the roles and responsibilities of contractors providing services to the community (i.e. lifeguards, landscaper, etc.)
 
Lifestyle Director - Ivy Garza
igarza@ccmcnet.com
210-428-9814
• Community Events & Programs
• Rentals of amenity center, pool, playgrounds, and other common spaces
• New resident move-in information
• Resident Communications (email, text, social media, etc.)
• Sponsorships, marketing, and advertising

Q: Is Johnson Ranch part of Hidden Trails?

Answer: No. Johnson Ranch is a completely separate community and is managed by a different HOA company. Johnson Ranch residents have their own amenities and do not have access to use Hidden Trails pool, gym, etc.

Q: How do I get in to the Gym / Pool ?

Answer:  Upon closing on your home, please visit the HOA Office at the Amenity Center to complete the paperwork to be assigned an access card. You must provide proof of residency in Hidden Trails to be issued a card, so please bring your ID or closing documents.

Q: I want to make changes to my home, do I need approval from the HOA?

Answer: Additions, modifications, and changes to the exterior of your home and property require review and approval by the Architectural Reviewer prior to the work being done or addition being installed. Common projects include; shed installation, changes in landscaping, fence replacement or extension, swimming pool installation, and patio or deck installation.
 
Major projects such as the installation of a patio or pool will require a deposit, while minor projects such as painting or landscaping will only require you submit the application for approval, but no fee will be required.
 
 
HOW TO SUBMIT A PLAN TO THE ARCHITECTURAL REVIEW COMMITTEE FOR REVIEW:
 
Step One: Download the Architectural Review Form here

Step Two: Submit the completed Architectural Request Form along with the information and details of your project to your Community Manager, Ryan Doane via email at rdoane@ccmcnet.com, and mail the check, if applicable, to the address listed on the application. You may also drop off both at the HOA office in the Amenity Center.

Be sure to include the details of your project request, including but not limited to:
• Survey plat showing the proposed location of your project
• Dimensions and Elevations
• Description of Materials to be Used
• Color information (if applicable - brand and color name or number)

Step Three: The Design Review Board shall have up to 30 days to review and respond to any completed submittals. Approval or Denial letter shall be mailed to the Homeowner.
 
Step Four: After approval, work must be completed within 12 months from the date of the approval. When work is complete, please send your Community Manager an email reporting the completion of the project to be issued back your deposit payment.
 
Please Note: If the approved work is not completed within 12 months, another Design Review Application must be submitted and approved.

Q: How do I pay my assessments?

Answer: There are multiple ways to pay your assessments. Please visit the "Pay Assessments" page under the "Residents" tab on the navigation bar on the top of this page. If you cannot see that page, you need to log in first.

Q: Can I rent out the amenity center?

Answer: Yes, residents may reserve areas in the Amenity Center. For more info, rates, and availability. Please visit the "Room Reservation" page under the "Residents" tab on the navigation bar on the top of this page. If you cannot see that page, you need to log in first.