Here are answers to some of the most common questions we receive. If you have additional questions, please contact our onsite office at 830-438-4137 or email htadmin@ccmcnet.com

Q: Who manages the HOA and what do they do?

Answer: The Hidden Trails Homeowners Association (HOA) is managed by CCMC, which oversees the daily operations and financials of the association. You can learn more about CCMC here!
The HOA team consists of five team members which are: 

Community Manager - Tracy Sullivan
Lifestyle Director - Karla Aguilar
Administrative Coordinator - Michelle Matula
Community Standards/Design Review - Pauline Irwin
Maintenance Associate - Mike Leeder

Q: Is Johnson Ranch part of Hidden Trails?

Answer: No. Johnson Ranch is a completely separate community but like Hidden Trails, is also managed by CCMC. Johnson Ranch residents have their own amenities and do not have access to use Hidden Trails pool, gym, parks, etc.

Q: How do I get in to the Gym / Pool ?

Answer:  Upon closing on your home, please visit the HOA Office at the Amenity Center to complete the paperwork to be assigned an access card. You must provide proof of residency in Hidden Trails to be issued a card, so please bring your ID or closing documents.

Q: I want to make changes to my home, do I need approval from the HOA?

Answer: Additions, modifications and changes to the exterior of your home and property require review and approval by the Architectural Reviewer prior to the work being done or addition being installed. Common projects include; shed installation, changes in landscaping, fence replacement or extension, swimming pool installation and patio or deck installation.
Major projects such as the installation of a patio or pool will require a deposit, while minor projects such as painting or landscaping will only require you submit the application for approval, but no fee will be required.
Step One: Download the Architectural Review Form here

Step Two: Submit the completed Architectural Request Form along with the information and details of your project to our onsite office at 5238 Mustang Vista, Bulverde, TX 78163 with two checks, if applicable, made out to "Hidden Trails"  or email your completed submital to Design Review at pirwin@ccmcnet.com. You may also leave your application in the night drop box to the left of the Amenity Center front door.

Be sure to include the details of your project request, including but not limited to:
• Survey plat showing the proposed location of your project
• Dimensions and Elevations
• Description of Materials to be Used
• Color information (if applicable - brand and color name or number)

Step Three: The Design Review Board shall have up to 30 days to review and respond to any completed submittals. Approval or Denial letter shall be mailed to the Homeowner.
Step Four: After approval, work must be completed within 12 months from the date of the approval. When work is complete, please send your Community Manager an email reporting the completion of the project to be issued back your deposit payment.
Please Note: If the approved work is not completed within 12 months, another Design Review Application must be submitted and approved.

Q: How do I pay my assessments?

Answer: There are multiple ways to pay your assessments. Please visit the "Pay Assessments" page under the "Residents" tab on the navigation bar on the top of this page. If you cannot see that page, you need to log in first.

Q: Can I rent out the amenity center?

Answer: Yes, residents may reserve the Community Room for private parties and events. For more info, rates and availability, please visit the "Room Reservation" page under the "Residents" tab on the navigation bar at the top of this page. If you cannot see that page, you need to log in first.

Q. Who do I contact to submit a warranty repair request for my home?

Answer: Homeowners who are experiencing home warranty issues or awaiting the status of reported issues, please submit a ticket directly with the builder. This allows your requests to be tracked and handled accordingly.  Any other method of communication may prolong the process.
For Lennar Homes warranty requests, please submit a ticket on the builder’s website at www.mylennar.com > Contact Us >Customer Care and Warranty Service.
For Scott Felder Homes warranty requests, please submit a ticket on the builder's website at www.scottfelderhomes.com>Service Request.